k111 Privacy Policy

1Introduction

k111 ("we", "us", "our") operates the online gambling platform accessible at k111.one (the "Platform"). This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information submitted by or collected from users ("you", "your") of the Platform.

By registering an account with k111 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the Platform.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2Personal Data We Collect

k111 collects personal data through various interactions with the Platform. The categories of personal data we collect are set out in the table below.

2.1 Automatically Collected Data

When you access the Platform, k111 automatically collects certain technical data including your IP address, device identifier, browser type and version, operating system, referring URL, and the pages you visit on the Platform. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 8 of this Policy.

3How We Use Your Personal Data

k111 uses the personal data we collect for the following purposes:

• To create and manage your k111 account, including processing your registration, verifying your identity, and maintaining your account settings.
• To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods in Pakistani Rupees.
• To fulfil our KYC and anti-money laundering (AML) obligations, including identity and age verification.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on the Platform.
• To communicate with you regarding your account, including transaction confirmations, security alerts, and promotional notifications (where you have consented to receive them).
• To operate our responsible gaming programme, including enforcing deposit limits, self-exclusion requests, and monitoring betting patterns for signs of problem gambling.
• To analyse Platform usage and improve the k111 user experience, game selection, and payment infrastructure.
• To comply with our legal and regulatory obligations, including responding to lawful requests from competent authorities.

4Legal Basis for Processing

k111 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you entered into when registering your k111 account, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable KYC, AML, age verification, and responsible gaming regulatory requirements.
• Legitimate interests: Processing for fraud prevention, Platform security, and improving our services, provided that such interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent for specific processing activities (such as sending promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5Data Sharing & Disclosure

k111 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent strictly necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction data necessary to process your deposits and withdrawals. Each of these providers is bound by their own privacy obligations.
• Game providers: Certified third-party game studios and live casino operators (such as Evolution Gaming and JILI) may receive the minimum necessary session data to operate game sessions. They do not receive your full identity or financial data.
• KYC and fraud prevention providers: Identity verification service providers who assist k111 in fulfilling its regulatory obligations receive identity documents and related data solely for verification purposes.
• Legal and regulatory authorities: k111 will disclose personal data to competent authorities, courts, or regulators where required to do so by applicable law, lawful order, or regulatory requirement.
• Professional advisers: Lawyers, auditors, and compliance consultants acting under professional confidentiality obligations may access data as necessary to provide their services to k111.

6Data Retention

k111 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In general:

• Account data and transaction records are retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• KYC documentation is retained for the period required by our licensing and regulatory obligations, which is typically five (5) years from the date of collection or the date of account closure, whichever is later.
• Technical and usage data may be retained for up to two (2) years for Platform security and improvement purposes.
• Responsible gaming data (including self-exclusion records) is retained for the duration of the exclusion period plus five (5) years to prevent re-registration during an active exclusion.

At the end of the applicable retention period, personal data is securely deleted or anonymised in accordance with k111's data deletion procedures.

7Security Measures

k111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the k111 Platform.
• One-way cryptographic hashing of account passwords — k111 cannot retrieve your password in plain text under any circumstances.
• Two-factor authentication (OTP via SMS) available for all accounts, which we strongly recommend activating.
• Automatic session expiry after a defined period of inactivity.
• Real-time fraud monitoring and unusual login detection, with automatic SMS alerts for new device or location logins.
• Strict internal access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.

While k111 employs robust security measures, no system is entirely immune from risk. In the event of a data breach that is likely to result in a high risk to your rights, k111 will notify affected users and relevant authorities in accordance with applicable breach notification requirements.

8Cookies & Tracking Technologies

k111 uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential cookies: Required for the Platform to function, including maintaining your login session and storing your in-game preferences. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the Platform — which pages they visit, how long they spend on each page, and where they encounter errors. This data helps k111 improve the user experience.
• Security cookies: Used to detect and prevent fraudulent activity, including cross-site request forgery (CSRF) protection tokens.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain Platform features. k111 does not use third-party advertising cookies or cross-site tracking pixels.

9Your Data Rights

As a k111 user, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of the personal data k111 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that k111 limit its processing of your personal data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to k111.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact k111 via live chat on the Platform or by email at [email protected]. k111 will respond to data rights requests within 30 days. Where requests are complex or numerous, this period may be extended by a further 30 days with appropriate notice.

10Children & Minors

The k111 Platform is strictly for users aged 18 years or older. k111 does not knowingly collect personal data from any person under the age of 18. If k111 becomes aware that personal data has been collected from an underage user, the relevant account will be immediately suspended, any deposited funds returned, and all associated data deleted in accordance with our data deletion procedures. If you believe a minor has registered on k111, please contact us immediately at [email protected].

11Third-Party Links

The k111 Platform may contain links to third-party websites or services (for example, payment provider portals). k111 is not responsible for the privacy practices or content of such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to personal data processed by k111 through the k111 Platform.

12Changes to This Privacy Policy

k111 reserves the right to amend this Privacy Policy at any time. Where amendments are material, k111 will notify registered users via email to their registered address or via an in-platform notification prior to the changes taking effect. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13Contact & Data Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or k111's data handling practices, or if you wish to exercise any of your data rights, please contact us:

• Live chat: Available 24/7 on the k111 Platform after login
• Email: [email protected]
• Hours: Pakistan Standard Time, 24 hours a day, 7 days a week

k111 aims to resolve all privacy enquiries promptly and fairly. If you are not satisfied with our response, you may have the right to lodge a complaint with the competent data protection authority in your jurisdiction.